Epic Urean Dining

Privacy Policy

Privacy Policy

Effective date: 12 September 2026

Epic Urean Dining is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you interact with our restaurant and offline poker lounge. It applies to all visitors to our website, diners, and poker lounge guests. We operate solely in New Zealand and comply with the Privacy Act 2020. All poker activities are conducted in person at our physical premises; we do not offer online gambling or betting.

Our registered location is Epic Urean Dining, 42 Ponsonby Road, Grey Lynn, Auckland 1011, New Zealand. By using our website or visiting our premises, you acknowledge the practices described in this policy.

Information We Collect

We collect personal information that you provide directly, such as your name, contact details, and reservation preferences. We may also collect limited technical information through our website.

  • Contact information: name, email address, phone number.
  • Reservation details: date, time, party size, special requests.
  • Poker lounge registration: name, contact details, and proof of age if required.
  • Website usage data: IP address, browser type, pages visited (via cookies, see Cookie Policy).

We do not collect financial information for online transactions because no online payments are processed. No online gambling data is collected.

How We Use Your Information

We use your personal information to manage reservations, provide dining and poker lounge services, respond to enquiries, and improve our offerings.

Reservations and services

We use your details to confirm and manage restaurant bookings, register guests for offline poker events, and ensure compliance with legal requirements such as age verification.

Communication

We may send you information you have requested, such as event updates or menu changes. You can opt out of marketing communications at any time.

Improvement and analytics

We analyse website usage to improve user experience and refine our services. We do not use personal information for online gambling or betting purposes, and we do not sell personal information to third parties.

We process personal information in accordance with the New Zealand Privacy Act 2020. Our processing is based on your consent, the necessity to perform a contract (such as a reservation), or our legitimate interests in operating our business.

  • Consent: when you voluntarily provide information for a specific purpose.
  • Contract: to fulfil a booking or service request.
  • Legitimate interests: to maintain security, prevent fraud, and improve services.

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with trusted service providers who assist us in operating our website or managing reservations, but only to the extent necessary.

  • Service providers: website hosting, booking systems, email services.
  • Legal requirements: if required by law or to protect our rights.
  • Business transfers: in the event of a sale or merger, your information may be transferred as part of the business.

We do not share information with online gambling platforms. All service providers are bound by confidentiality agreements.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. This includes physical, electronic, and procedural safeguards.

  • Information is stored on secure servers with restricted access.
  • Access is limited to authorised staff who need it to perform their duties.
  • We regularly review our security practices.

No specific security certifications are claimed.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

  • Reservation records: up to 12 months after the booking date.
  • Poker lounge registration records: up to 3 years for legal compliance.
  • Website analytics data: anonymised after 26 months.

Retention periods are based on operational needs and legal requirements.

Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.

  • You may request a copy of your personal information.
  • You may request that we correct any errors.
  • You may withdraw consent for marketing communications at any time.

Requests can be made by email to [email protected] or by phone at +64 22 475 819.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

  • We use essential cookies for site functionality.
  • We may use analytics cookies to understand site usage.
  • You can control cookies through your browser settings.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below.